FREQUENTLY ASKED QUESTIONS
- What Goes Into A Session?
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Taking photos is more than just grabbing our camera and seeing your beautiful smile! A lot goes into the day and into the next three to four weeks post shoot. We say half the work is on the shoot day; and the rest is in post editing and retouching. Some people have no idea that retouching and editing photos is part of the package. We are proficient in Photoshop and work hard to make sure all of your photos are to our expectation that we hold ourselves to as photographers and editors.
- I Don't Know What To Do In a Shoot! Can You Help Me?
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One of the most common comments I get when talking to clients is "I have no idea what I'm doing! Can you help me?" Of course I can! One of the main draws to Pierre and I is that we have been engrossed in the industry on the other side of the lens for over 20 years. I love building that confidence for people who aren't normally in front of the camera. Yes, having that experience helps tremendously because unlike other photographers, I have actually been on the receiving end of it too as a professional with FORD Models, Elite Models and over 15 National Commercials. Humble brag! I want you to shine and allow you to harness your true self.
- Where Do We Shoot?
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We get a fair amount of clients who are not from Arizona and who do not know places to shoot. Yes, we are somewhat new too, but we love to scope out all the newest places to go and we love to explore! From the Red Rocks in Sedona, to finding Wild Horses in Salt River, we love to see what all of Arizona has to offer. We also travel to the beaches of California as well. Anything that is 30 minutes or more does have an additional travel fee, FYI.
- What payment options do you accept?
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Once you decide to book with us, you will receive a link to pay by CC or Debit Card for your shoot. We also take cash, with an itemized receipt for your records.
- How long is the turnaround time to get our photos?
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Turnaround time to receive your proofs is 3-4 days post shoot. Once you receive your proofs (these are the low-res images with watermarks on them), you can either choose to have me pick our your best shots to edit, or you can go through them and tell me what shots you want specifically. If I choose your shots, the turnaround time is 3-4 weeks from the day of the actual shoot. If you choose to pick your own shots to be edited then it is 3-4 weeks on the date you send me that list of selects. So, if you take another week to choose your selects then that is start date of the 3-4 week editing time. Retouching, and amount of clients also is a factor on when you'll get your pictures back. Sometimes it will be exactly 4 weeks, sometimes it will be a lot less.
- Do you have a cancellation policy?
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We do. You must cancel prior to a week out from your shoot date. Deposit is non-refundable. If you need to reschedule, we are happy to do so.